Frequently Asked Questions

 

What is the purpose of this company?
Wild Tushies aims to promote conservation efforts in various environmental endeavors via the sale of custom cloth diapers. We specialize in nature-themed cloth diapers. The prints for each month’s pre-orders will generally follow a nature/wildlife theme. To go along with this, an organization will be selected each month as the beneficiary of a $0.50/diaper donation.

What kind of products does Wild Tushies sell?
We currently sell cloth pocket diapers and covers, inserts, and custom crochet items. We are always looking to expand, so keep an eye out!

What does pre-order mean?
A pre-order means that the order has not yet been submitted to the manufacturer. Prices are discounted while on pre-order. We will release the available prints for sale and once the order closes (it will be open for approximately a month), the order is submitted with quantities to the manufacturer. Once submitted, the turnaround time can be up to 6 weeks. We will generally order extras of all prints and once these are in hand, they will be available on a first-come first-serve basis in the SHOP.

What does pre-sale mean?

When a print goes into pre-sale (also referred to as Fills), it means the order has been submitted to the manufacturer and we are awaiting the product. You can still place your order during this time to secure your desired prints. When a print reaches a certain cut-off point, it will be removed from the order form. 

Who manufactures your diapers?

Our diapers are made by MumsBest. 

Are inserts included with the diapers?
No. Because everyone has their own preference of what inserts to use, we sell diapers and inserts separately.

What kind of organizations do you donate to?
While we realize that larger organizations such as WWF and Greenpeace do great deeds, we would like to donate to smaller groups who may be in greater need of donations. As such, if you know of a local conservation organization, wildlife rehabilitation center, university group (professor or student led), cleanup group, etc, please fill out the Suggestions Form and we’ll be sure to consider it for a future round! In the future, we may select these via a poll so that our customers can have greater input on where their money is going to.

How do I order?
For pre-orders, you will find detailed instructions on the respective pages. Generally, you will fill out a form with your requests and you will receive an invoice within 48 hours. We use this method to avoid having to refund you if a print does not make it through to production. Once again, please note that unless it is an item located in the SHOP, items are not in hand and will take 4-6 weeks once the pre-order closes to arrive.

***We encourage you to join our Facebook group to receive updates on the status of pre-orders***

How long will it take to receive my order once I place it?
If you are submitting a PRE-ORDER, you must wait for the order to close (the close date will be posted on the pre-order’s page). Once the order closes and prints are submitted to the manufacturer, there is generally a turnaround time of 4-6 weeks to manufacture the items and to verify quality. If you are ordering extras from a previous order, these are ready to ship and will ship within one business day of your invoice being paid unless otherwise noted.

Do you ship internationally?
Yes, but shipping costs will be adjusted according to destination. When placing an order, please make sure to put your country so that you may be invoiced accordingly.

Can I make suggestions for future prints?
Yes, we always welcome suggestions as we aim to please you and to create the diapers you want in your stash! Visit our Suggestion Form page to leave your thoughts. There will be a dropdown to select whether you want to make a suggestion for a donation recipient, a monthly theme or a specific print. You can then make up to five suggestions each time you fill out the form.

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© 2019 by Wild Tushies

wild.tushies@gmail.com